The Business Cost of VCAD (Voice Channel AI Disruption) – Billions Lost in Minutes
The Business Cost of VCAD (Voice Channel AI Disruption) New York [New York], February 25: A major bank’s call center gets too many customer calls all of a sudden. Staff can’t handle them all, leading to long wait times. At the same time, fraud increases, but security teams are too busy to react. Within 24 […]
Continue Reading